Trojans, my @$$

Note: This does not affect KatesInk. It has never affected KatesInk. I'm hosted by a different company from ... well, everyone else. :)

De was the first to bring it to my attention. A possible trojan on the server. For real? Gah. I submitted a help ticket with the host, and here's how it all panned out:

My help ticket: Got an e-mail from the guy over at retcon.net saying the network administrator at his work had detected a trojan at retcon and had to clean the system. He asked me to pass the word on to you. He's temporarily moved his site. Please let me know what's going on so I can pass the word on to him. Thanks! -- Kate Simone

Reply #1 (Day 1, 7:06 p.m.): Hi, We are checking on your issue and will be update you shortly.

Reply #2 (Day 1, 8:20 p.m.): Hi Simone, Please let us know if we are to check with anything on the website with regard to the issue stated by your customer(at retcon.net) so that we can check and proceed with it for you. Also we could see that the site is yet to be moved, so please check and feel free to update us here for any further assistance regarding this. Thank you for your co-operation.

(Read that again. No, really. It says nothing of value. Absolutely nothing. Gah.)

My reply: Well, what do I tell this guy? Is there a trojan or not?

Reply #3 (Day 2, 2:14 p.m.): We are aware that there is a problem and I am actually working with security experts at the data-center to work out this issue. I apologize that the level1 techs aren't able to catch this issue. -- Derek Ting, General Manager, WoolNet - Hosting that you can count on (Emphasis mine -K-)

Reply #4 (Day 2: 5:20 p.m.): I have made some tweaks to the server that should fix the issue. Can you please check for me to confirm? Let me know if the problem still exists or has come back. Thanks a lot. I will also keep an eye on it myself. -- Derek Ting, General Manager, WoolNet - Hosting that you can count on

So there you have it, folks. Don't worry, we're still changing hosts. Derek and his staff have been wonderful for the past couple of years – and I mean that with all my heart. I'd recommend him provided the prospective customer could choose the server on which he is hosted. But now I've got two accounts with two companies, and I'm just washing my hands and starting over.

That said, the trojan crap should be fixed. Let me know if you still have issues.